Friday, January 16, 2009

You Get What You Put In

I'm starting a new endeavor and as usual, I need to review some of the things I've learned to make sure I can be successful. I'll be posting some small snapshot entries as I unpack my toolset for the days to come. Here's one I typically start with:

The meaning in a Communication is the Response you obtain.

This is one of those that most people think they understand until it slowly unravels in their mind. Here's another way to perceive this concept: Consider that you are trying to explain a concept to someone and they insist they understand your point but their words don't align to prove they actually do. If you continue making the same points with the same language they may very well shut down with "I don't want to have the same conversation again." then you've learned how to end a conversation with that person. This can be a valuable resource, especially for when you need to slow an interaction down.

Consider a different scenario in which you offer to help someone with something (say some action items they are responsible for accomplishing) and they abruptly retort "I can take care of it." then you have garnered a valuable response. You now know how to get them to snap at you if the need for that arises. You'd be surprised at how often being able to evoke a response is useful.

These are both negative responses, and I use them intentionally, because the positive ones are easy to ignore. To get inside both cases, you have to come to the realization that you are responsible for your own communication. Because of that, the response you get is something you can impact. If you aren't getting the response you desire, it's up to you to change your communication. If at all possible, change your words. If you can't change your words, change how you are saying it.

You might find these intrinsic in your own understanding, but if you are like me, you forget to keep these clear in your mind from time to time. So a refresher on how to have an impact with my communication was just the ticket.

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